Cancelling
There is nothing to cancel. Each pack is one payment for a fixed time, and you are never charged again unless you buy another pack yourself. When a pack ends, it simply ends.
When we refund
- Within 7 days of a payment, we refund it in full if Unlure does not work as described on your devices: for example, if it will not install, or does not block adult sites. Tell us what went wrong so we can fix it.
- If you were charged twice for the same pack, or for something you did not buy, we refund the extra payment whenever you tell us.
- After 7 days, or for a pack that worked as described, we do not usually refund. Write to us anyway if something unusual happened; we read every request.
How to ask
Write to us from the email address on your Unlure account and give the date of the payment, which is on the receipt Dodo Payments emailed you. We aim to reply within two working days.
What a refund changes
The refunded pack's time is taken off your account. If that leaves no paid time, protection stays on for three days, then switches off on your PCs and phones, just as when a pack ends. A refund is never a quicker way to switch protection off than the waiting period.
When the money arrives
Dodo Payments, which takes payments for Unlure, sends the refund to the card or UPI account you paid with, and emails you when it does. Your bank usually shows it within 5 to 10 working days.
Contact
For any question about refunds, write to support@unlure.in. We read every message.